Frequently Asked Questions

Creating an account is simple:

1. Click the "Sign Up" button on our homepage
2. Fill in your personal details (name, email, phone number)
3. Create a strong password
4. Verify your email address
5. Complete identity verification with government-issued ID
6. Add your first deposit to start playing

Note: You must be 18 years or older to create an account.

For account verification, you'll need to provide:

• Identity Proof: Aadhaar Card, PAN Card, or Passport
• Address Proof: Utility bill, bank statement, or rental agreement
• Age Verification: Birth certificate or any government ID showing date of birth
• Selfie: A clear photo of yourself holding your ID

All documents should be clear, unexpired, and match the information provided during registration.

To reset your password:

1. Click "Forgot Password" on the login page
2. Enter your registered email address or phone number
3. Check your email/SMS for a reset link or OTP
4. Click the link or enter the OTP
5. Create a new strong password
6. Confirm the new password

If you don't receive the reset email/SMS, check your spam folder or contact our support team.

No, multiple accounts are not allowed. Each user is permitted only one account per person. Creating multiple accounts may result in:

• Account suspension or termination
• Forfeiture of funds
• Permanent ban from the platform

If you need to update your account information, please contact our support team instead of creating a new account.

We accept various payment methods for deposits and withdrawals:

• UPI: All major UPI apps (Google Pay, PhonePe, Paytm, etc.)
• Net Banking: All major Indian banks
• Credit/Debit Cards: Visa, MasterCard, RuPay
• Digital Wallets: Paytm, PhonePe, Google Pay, Amazon Pay
• Bank Transfer: NEFT, RTGS, IMPS

All transactions are secure and encrypted for your safety.

Withdrawal processing times vary by method:

• UPI: 2-4 hours
• Net Banking: 24-48 hours
• Bank Transfer: 1-3 business days
• Digital Wallets: 2-6 hours

Note: First-time withdrawals may take longer due to additional verification requirements.

Our transaction limits are as follows:

• Minimum Deposit: ₹100
• Maximum Deposit: ₹1,00,000 per day
• Minimum Withdrawal: ₹500
• Maximum Withdrawal: ₹50,000 per day

These limits may vary based on your account verification level and payment method.

Deposits: Free of charge

Withdrawals:

• UPI: ₹10 per transaction
• Net Banking: ₹25 per transaction
• Bank Transfer: ₹50 per transaction
• Digital Wallets: ₹15 per transaction

Fees are deducted from the withdrawal amount and are clearly displayed before confirmation.

We offer a wide variety of games:

• Casino Games: Blackjack, Roulette, Baccarat, Poker
• Slot Games: Classic slots, video slots, progressive jackpots
• Table Games: Craps, Keno, Bingo
• Live Games: Live dealer games with real-time interaction
• Specialty Games: Dice, Wheel, Crash games

New games are added regularly to keep the experience fresh and exciting.

We ensure fair play through:

• RNG Certification: All games use certified Random Number Generators
• Third-Party Audits: Regular audits by independent testing laboratories
• Transparent Odds: All game rules and odds are clearly displayed
• Provably Fair: Some games use blockchain technology for verifiable fairness
• Regulatory Compliance: Adherence to gaming regulations and standards

You can verify game fairness through our transparency tools available in your account.

Our daily bonus system includes:

• Welcome Bonus: Up to ₹5000 on first deposit
• Daily Login Bonus: ₹100-500 daily rewards
• Weekly Cashback: Up to 10% cashback on losses
• Referral Bonus: ₹1000 for each successful referral
• VIP Rewards: Exclusive bonuses for high-value players

Bonus terms and conditions apply. Check your account dashboard for current offers.

You can set responsible gaming limits in your account settings:

• Deposit Limits: Set daily, weekly, or monthly deposit limits
• Loss Limits: Set maximum loss limits for your gaming sessions
• Time Limits: Set session time limits and reality checks
• Self-Exclusion: Temporarily or permanently exclude yourself from gaming
• Cooling-Off Period: Take breaks from gaming when needed

These limits help you maintain control over your gaming activities and promote responsible play.

We implement multiple layers of security:

• SSL Encryption: 256-bit encryption for all data transmission
• Secure Servers: Enterprise-grade servers with firewalls
• PCI DSS Compliance: Payment card industry security standards
• Two-Factor Authentication: Optional 2FA for enhanced account security
• Regular Security Audits: Ongoing security assessments and updates

Your data is never shared with third parties without your explicit consent.

If you suspect unauthorized access:

1. Immediately change your password
2. Enable two-factor authentication if not already enabled
3. Contact our security team immediately
4. Review your recent account activity
5. Report any suspicious transactions

Our security team will investigate and take appropriate action to protect your account.

We employ advanced fraud detection systems:

• AI-Powered Monitoring: Real-time detection of suspicious activities
• Behavioral Analysis: Pattern recognition for unusual gaming behavior
• IP Tracking: Monitoring for multiple accounts from same location
• Transaction Monitoring: Detection of unusual payment patterns
• Manual Reviews: Human oversight for complex cases

Any detected fraud or cheating results in immediate account suspension and investigation.

We support most modern devices and browsers:

• Desktop: Windows, macOS, Linux
• Mobile: iOS 12+, Android 8+
• Browsers: Chrome, Firefox, Safari, Edge (latest versions)
• Internet: Minimum 2 Mbps connection recommended

For the best experience, we recommend using the latest version of Chrome or Firefox.

If games aren't loading properly, try these steps:

1. Refresh the page (F5 or Ctrl+R)
2. Clear your browser cache and cookies
3. Check your internet connection
4. Try a different browser
5. Disable browser extensions temporarily
6. Update your browser to the latest version

If the problem persists, contact our technical support team with details about your device and browser.

To enable two-factor authentication:

1. Log into your account
2. Go to Account Settings > Security
3. Click "Enable Two-Factor Authentication"
4. Download an authenticator app (Google Authenticator, Authy, etc.)
5. Scan the QR code with your authenticator app
6. Enter the 6-digit code from your app
7. Save your backup codes in a secure location

2FA adds an extra layer of security to your account and is highly recommended.